Privacy Policy
Effective Date: January 1, 2026 • Roof Expert USA - Des Moines, IA1. Operational Scope & Commitment to Consumer Privacy
Roof Expert USA (desmoinesia.roofexpertusa.com) operates as an independent emergency referral dispatch coordination platform serving the Des Moines metropolitan area, including Polk and Dallas Counties in Iowa. We are deeply committed to safeguarding consumer privacy and maintaining absolute transparency regarding how personal information is handled when property owners utilize our services.
2. Zero Web Forms Standard & Information Collection
Unlike traditional lead-generation platforms, this website maintains a strict NO WEB FORMS standard. We do not embed digital callback forms, lead-capture forms, or automated contact fields on this website. Consequently, we do not collect personal contact details through web browsing or form submissions.
Information collection occurs strictly when a visitor voluntarily initiates an inbound telephone call to our dispatch intake desk at (888) 208-4155. During this call, an intake coordinator may collect:
- Caller name and telephone callback number
- Property street address, city, and zip code where emergency roofing services are required
- Nature of roofing damage (e.g., active interior leaks, derecho wind blow-offs, hail strikes, fallen limbs)
- Insurance claim status and preferred emergency scheduling window
3. Purpose of Use & Referral Transmission
Information gathered during telephone intake is used solely for the purpose of coordinating emergency roofing referral dispatch services. Specifically, this information is transmitted directly to an independent, licensed, third-party Iowa roofing contractor within our network who is assigned to assess and service your property.
We do NOT sell, lease, rent, or trade your personal contact details to external marketing aggregators, commercial telemarketers, or unrelated third parties. Your information is shared exclusively with the single assigned service contractor to facilitate emergency repairs.
4. Technical Logging & Cookie Disclosure
Like most web servers, our hosting infrastructure automatically records non-identifiable technical access logs, including visitor IP addresses, browser user-agent strings, referring URLs, and timestamps. This technical telemetry is used strictly for server diagnostics, security defense against distributed denial-of-service (DDoS) attacks, and overall system optimization. We do not deploy invasive third-party tracking cookies or behavioral profile aggregators.
5. Data Retention & Security Standards
Telephone intake records and dispatch referral logs are stored on encrypted, access-restricted databases for operational compliance and quality assurance. We implement administrative, physical, and technical security protocols to protect collected data against unauthorized access, alteration, or disclosure.
6. Contact for Privacy Inquiries
If you have questions regarding this Privacy Policy or wish to request verification of any referral records associated with your property, please contact our administrative desk:
Roof Expert USA - Privacy Administration
204 SW 2nd St, Des Moines, IA 50309, USA
Telephone: (888) 208-4155 • Website: https://desmoinesia.roofexpertusa.com/